XOX Debuts its First Customer Care Centre at Pudu, Kuala Lumpur

In ensuring to get a better ’slice of cake’ in local mobile industry as well as to expand its networking services to benefit its loyal mobile users, XOX Com Sendirian Berhad has introduced  its first Customer Care Centre located at 21, Lorong Thambi 2, Off Jalan Changkat Thambi Dollah, Pudu, 55100 Kuala Lumpur.

 

Operated as one of 5 mobile operators in Malaysia, with its signature 010-line, XOX is well-supported by over 5,000 dealers nationwide (including Sabah & Sarawak), and credible technology partners, to cater Chinese community mobile users.

Speaking at the press briefing which was held at its First Customer Centre today, Mr. Eric Kwan, General Manager of Chat Mobile (M) Sendirian Berhad said, ” …knowing that current economic situation is facing difficult obstacles, Chat Mobile has to work closely together and work hard along with XOX, in servicing its products…”. Mr. Ng Kok Heng, President of XOX Com Sendirian Berhad echoed Mr. Eric’s sentiment, “…we are ready in all aspects,-from our technology to coverage and services as we would like to try our best to fulfill each and every single one of our users’ needs…”. Commenting on strategy to capture Chinese mobile users, its Brand Strategy Director, Mr. Chan Fong, said,”…though Chinese community are consider as  the “niche market”, but they are the biggest spender in mobile transactions, and, one of the special feature for this XOX 010-line for the convenience of its users, is that the mobile users can have their prepaid & post paid service combine together…”. Also present at the launch were, Mr. Sebester Chay, Director of Chat Mobile Sendirian Berhad and Mr. Charlie Yiap, Director of Chat Mobile Sendirian Berhad.

Coincides with the launch of XOX ‘Hop On’ Mobile Network Portability (MNP) since January 2009, XOX Com Sdn Bhd, plans to expand its care centres to 50 by year end, strategically located at,  Kepong, Puchong, Penang, Johor Bahru, Miri, Ipoh, Seremban, Kota Bahru, Kuala Terengganu and other Chinese populated areas.

For more information about XOX ‘Hop On’ MNP services and packages, log on to www.xox.com.my/hopon or contact customer care hotline 1 300 888 010